• Free local delivery for purchase over $10 sgd
  • contact us (65) 8218 3768

FAQs

Order

How do I shop? Use the ‘Add to cart’ buttons by each product to fill up your basket. If you wish to change the quantity of an item or delete an item from your basket, click on the cart icon on top left – make your change and press the ‘Update cart’ button. Select your shipping destination country to recalculate the cart – at this point you will have confirmation of the total cost of your goods including shipping. When you’re finished shopping click the ‘Proceed to Checkout’ link.
Fill in your billing and shipping information, you will receive an automatic email acknowledging your order after click the “Proceed to PayPal” button (if you don’t, either you entered your email address incorrectly or your spam filter is blocking us!

I changed my mind. How do I add/remove items or cancel my order? Currently we don’t support adding to or removing items from an existing order. 

Is the item I want in stock? All products displayed on our site are normally in stock unless stated otherwise. Occasionally we go out of stock at short notice or won’t have enough to cover your order. In this case we’ll let you know. You can have two options, either replace with other same value product or request refund for that particular product. If you urgently need an item it’s always best to confirm stock by contacting us via email

How do I pay? We accept payment via Stripe and PayPal. Visa Debit Card and Debit Mastercards are both acceptable.

Has my order shipped? Click the “My Account” link at the top navigation menu of our site to check the order status.

How do I track my order? Click the “My Account” link at the top navigation menu, select “View” for the order under “Recent Order”, and click the “Track” button to track the shipping status. 

My order never arrived. Please contact us if your order has not arrived after 18 working days from the delivery date.

I receive a damaged item. Occasionally an item can be damaged in transit. Please contact us before returning anything as we’ll take the necessary steps to minimise any trouble on your part.

I receive an incorrect item/missing item. If an item is incorrect or missing from your order, please contact us with your order ID number and information regarding the wrong or missing product.

Loyalty Point System

What is Loyalty Point System? For every dollar you spend or every review you leave, you will be rewarded points. With 100 points, you will get $1 off your next purchases!

 

Others

What are your Terms and Conditions? Please see our Terms and Conditions here.

What is your Privacy Policy? Please click this link for more detail.

Do I have to pay import duty or taxes and charges? Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.