All orders placed will be shipped out in 3-5 working days^. Orders placed after 12pm shall be processed on next working day. Shipping speed based on the delivery method chosen.
Local
Ninjavan:
Order value below $10: $3.50 SGD
Order value between $10-$19.99: $2.50 SGD
Order value above $20: FREE
Tracking number will be provided after the order has been dispatched
Qxpress:
Fixed shipping fee at $4.00 SGD. Enjoy free shipping to your doorstep for purchase above $80 SGD* within Singapore.
You may track the status from Qxpress with the tracking number provided
Rapido:
Same day delivery: $10.00 SGD
Next day delivery: $5.00 SGD
Order need to be placed before 3pm (Mon-Fri)
Tracking number will be provided after the order has been dispatched
SingPost Normal Mail:
Temporarily disabled due to too many lost mail during this pandemic
Self-Pickup:
Free
Location: Cityluxe WorkRoom, 12 Little Road #05-02 Singapore, 536986
Operating Hour: 10am-7pm (Mon-Fri), 12:30-6PM (Sat), Close on Sun & PH
International
| Countries | Shipping Fee | Transit Time |
|---|---|---|
| Australia, Austria, Bahrain, Belgium,Brazil, Canada, China, Denmark, France, Germany, Greece, Hong Kong, India,Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Norway, Oman, Philippines, Portugal, Qatar, Russia, Saudi Arabia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey,United Arab Emirates, United Kingdom, United States, Vietnam | $15.00 | Varies from countries to countries |
| Rest of the World | $50.00 |
Once the parcel leaves Singapore, the final mile delivery is done by destination postal service. For example, US parcels will be delivered by USPS; UK parcels will be delivered by Royal Mail.
The tracking may differ from post to post. It will be shown if and when they are provided by the overseas postal administrations. For countries with no online tracking updates, SingPost or DHL eCommerce will check with the overseas postal administrations on the status if the addressee did not receive the item after a stipulated time. Under the international postal agreement, overseas postal administrations may take up to 60 days to reply.
Please take note that overseas deliveries may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, please contact your local Customs officer for further information.
^Our working day is every Monday to Friday
*Price quoted is the item subtotal after discount
You can return your purchase within 14 days from your receipt of the item, provided the product is not opened, is returned in its original packaging and comes with its receipt with the EXCEPTION for sale item and personalised items that are not returnable or refundable. No questions ask. 100% of the value of the item (excluding shipping) will be refunded for safe return of the purchase.
If you receive a defective item, the wrong item or the wrong quantity, please Contact Us within 14 days from the date of received. We will resend the correct item to you and refund the return shipping costs due to our error.
We understand sometimes there could be a mismatch about the expectations. Just Contact Us and our customer service personnel will guide you for the entire procedure. Do take note buyers must take care of all shipping charges.
If your parcel is being returned to us due to any reason such as:
Unclaimed
Incomplete/Insufficient Address
Undeliverable as Addressed
Refused, etc…
only once the parcel arrives back to our office we will refund for the purchase price of the products minus the shipping cost, applied to free shipping orders as well.
Personalised Items
All sales are final and customized/personalized items cannot be returned. No refunds, loyalty points or exchanges will be given.