All orders placed will be shipped out in 1-3 working days^ for Singapore delivery address, the rest will be shipped out on 2-5 working days^. Orders placed after 12pm shall be processed on nextworking day. Shipping speed based on the delivery method chosen.
SingPost Normal Mail:
Fixed shipping fee at $1.00 SGD. Enjoy free shipping for purchase above $10 SGD* within Singapore.
Since normal mail is non-trackable, we will not be responsible if it is loss in transit.
Ninja Pack:
Fixed shipping fee at $3.50 SGD. Enjoy free shipping to your doorstep for purchase above $20 SGD* within Singapore.
You may track the status from www.ninjavan.co with the tracking number provided
Qxpress:
Fixed shipping fee at $4.50 SGD. Enjoy free shipping to your doorstep for purchase above $80 SGD* within Singapore.
You may track the status from Qxpress with the tracking number provided
RoadBull:
Fixed shipping fee at $7.00 SGD. You will get to receive your order on next working day ^if you place the order before 12pm. Enjoy free shipping to your doorstep for purchase above $150* within Singapore.
Self-Pickup:
Free
Location: Cityluxe WorkRoom, 12 Little Road #05-02 Singapore, 536986
Operating Hour: 10am-7pm (Mon-Fri), 12:30-6PM (Sat), Close on Sun & PH
A flat rate of $10 SGD* will be charged for international order, which will be delivered via DHL eCommerce. Transit time varies from countries to countries.
1-2 weeks to Malaysia and United Kingdom
2-3 weeks to Asian Countries, United States, Australia, and most of the European countries
3-8 weeks to the rest of the world
When the package arrives at the destination country, it will be handled by your local postal service. For example, package sending to United States will be handled by USPS, package sending to United Kingdom will be handled by Royal Mail. Please contact us if you haven’t receive your order 18 working days from the date of posting.
If you want to get a more reliable/faster service, you may contact us to use express service like DHL Express or FeDex as shipping method.
Please take note that overseas deliveries may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, please contact your local Customs officer for further information.
^Our working day is every Monday to Friday
*Price quoted is the item subtotal after discount
You can return your purchase within 14 days from your receipt of the item, provided the product is not opened, is returned in its original packaging and comes with its receipt with the EXCEPTION for sale item and personalised items that are not returnable or refundable. No questions ask. 100% of the value of the item (excluding shipping) will be refunded for safe return of the purchase.
If you receive a defective item, the wrong item or the wrong quantity, please Contact Us within 14 days from the date of received. We will resend the correct item to you and refund the return shipping costs due to our error.
We understand sometimes there could be a mismatch about the expectations. Just Contact Us and our customer service personnel will guide you for the entire procedure. Do take note buyers must take care of all shipping charges.
Personalised Items
All sales are final and customized/personalized items cannot be returned. No refunds, loyalty points or exchanges will be given.
