Return & Exchange Policy

You can return your purchase within 14 days from your receipt of the item, provided the product is not opened, is returned in its original packaging, and comes with its receipt with the EXCEPTION for sale item and personalised items that are not returnable or refundable. No questions ask. 100% of the value of the item (excluding shipping) will be refunded for safe return of the purchase.

If you receive a defective item, the wrong item or the wrong quantity, please Contact Us within 14 days from the date of received. We will resend the correct item to you and refund the return shipping costs due to our error.

We understand sometimes there could be a mismatch about the expectations. Just Contact Us and our customer service personnel will guide you for the entire procedure. Do take note buyers must take care of all shipping charges.

If your parcel is being returned to us due to any reason such as:

Unclaimed
Incomplete/Insufficient Address
Undeliverable as Addressed
Refused, etc…

Only once the parcel arrives back at our office we will refund the purchase price of the products minus the shipping cost, applied to free shipping orders as well.

Personalised Items

All sales are final and customized/personalized items cannot be returned. No refunds, loyalty points or exchanges will be given.