Alphabet Charms

All orders placed will be shipped out in 3-5 working days^. Orders placed after 9am shall be processed on next working day. Shipping speed based on the delivery method chosen.

Local Deliveries

Aramex

• Order value below $15: $4.00 SGD
• Order value between $15-29.99: $3.00 SGD
• Order value above $30: FREE
• Tracking number will be provided after the order has been dispatched

Rapido

• Same-day delivery: $16.00 SGD
• Next -day delivery: $8.00 SGD
• Order need to be placed before 9:00 am (Mon-Fri) , delivery by 10pm*

Tracking number will be provided after the order has been dispatched

*For Next Day Delivery orders placed on Friday, the delivery will be made on the next working day (i.e. Monday).

SingPost Normal Mail:

Temporarily disabled due to too many lost mail during this pandemic

Self-Pickup:

• Cost: Free
• Location: Cityluxe WorkRoom, 12 Little Road #05-02 Singapore, 536986
• Operating Hour: 10am-7pm (Mon-Fri), 12:30-6PM (Sat), Close on Sun & PH

International Deliveries

We only ship to the below countries: Australia, Austria, Belgium, Brunei, Canada, China, Denmark, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Macao SAR, Malaysia, Netherlands, New Zealand, Norway, Oman, Philippines, Portugal, Qatar, Russia, Saudi Arabia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, and Vietnam.

Once the parcel leaves Singapore, the final mile delivery is done by destination postal service. For example, US parcels will be delivered by USPS; UK parcels will be delivered by Royal Mail.

The tracking may differ from post to post. It will be shown if and when they are provided by the overseas postal administrations. For countries with no online tracking updates, SingPost or DHL eCommerce will check with the overseas postal administrations on the status if the addressee did not receive the item after a stipulated time. Under the international postal agreement, overseas postal administrations may take up to 60 days to reply.

Please take note that overseas deliveries may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, please contact your local Customs officer for further information.

^Our working day is every Monday to Friday

*Price quoted is the item subtotal after discount

You may initiate a return within 14 days of receiving your item, as long as the product remains unopened, is in its original packaging, and is accompanied by the receipt. However, please note that sale items and personalized items are non-returnable and non-refundable exceptions to this policy. We stand by a no-questions-asked approach, and if the item is safely returned, 100% of the item's value (excluding shipping costs) will be refunded..

If you happen to receive a defective item, the incorrect item, or an incorrect quantity, please Contact Us within 14 days from the date of receipt. We will promptly send you the correct item, and we'll also reimburse you for the return shipping costs resulting from our mistake. Your satisfaction is our priority.

We recognize that sometimes there may be a disparity in expectations. In such cases, please do not hesitate to Contact Us, and our dedicated customer service team will provide you with step-by-step guidance through the entire process. However, please be aware that buyers are responsible for covering all shipping charges. Your satisfaction is our priority, and we're here to assist you; just reach out to us.

If your parcel is being returned to us for any reason, such as:

• Unclaimed
• Incomplete/Insufficient Address
• Undeliverable as Addressed
• Refused, and so forth...

Please note that only once the parcel arrives back at our office will we initiate a refund for the purchase price of the products, minus the shipping cost. This also applies to orders that had initially qualified for free shipping.

For Personalized Items:

All sales involving personalized or customized items are considered final. Regrettably, we are unable to accept returns, offer refunds, loyalty points, or exchanges for these items. Your understanding in this matter is greatly appreciated.