Faber-Castell Ambition Fountain Pen OpArt Deep Water

You may initiate a return within 14 days of receiving your item, as long as the product remains unopened, is in its original packaging, and is accompanied by the receipt. However, please note that sale items and personalized items are non-returnable and non-refundable exceptions to this policy. We stand by a no-questions-asked approach, and if the item is safely returned, 100% of the item's value (excluding shipping costs) will be refunded..

If you happen to receive a defective item, the incorrect item, or an incorrect quantity, please Contact Us within 14 days from the date of receipt. We will promptly send you the correct item, and we'll also reimburse you for the return shipping costs resulting from our mistake. Your satisfaction is our priority.

We recognize that sometimes there may be a disparity in expectations. In such cases, please do not hesitate to Contact Us, and our dedicated customer service team will provide you with step-by-step guidance through the entire process. However, please be aware that buyers are responsible for covering all shipping charges. Your satisfaction is our priority, and we're here to assist you; just reach out to us.

If your parcel is being returned to us for any reason, such as:

• Unclaimed
• Incomplete/Insufficient Address
• Undeliverable as Addressed
• Refused, and so forth...

Please note that only once the parcel arrives back at our office will we initiate a refund for the purchase price of the products, minus the shipping cost. This also applies to orders that had initially qualified for free shipping.

For Personalized Items:

All sales involving personalized or customized items are considered final. Regrettably, we are unable to accept returns, offer refunds, loyalty points, or exchanges for these items. Your understanding in this matter is greatly appreciated.