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Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Singapore and other copyright laws, and is the property of Cityluxe. The collective work includes works that are licensed to Cityluxe. Copyright 2019, Cityluxe ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Cityluxe or purchasing Cityluxe products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Cityluxe or to purchase Cityluxe products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Cityluxe. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Cityluxe used in the site are trademarks or registered trademarks of Cityluxe.


Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cityluxe disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Cityluxe does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cityluxe does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Return & Exchange Policy
Order cancellation after item dispatch is non refundable. Purchased items may be returned within 14 days for exchange with no questions asked provided the product is not opened, is returned in its original packaging and comes with its receipt with the EXCEPTION for sale item that is not returnable or refundable. Items that are damaged or defective can be returned within 14 days from the date of receipt for exchange if it comes with its original purchase receipt and packaging. For more information, please visit here.


Limitation of Liability
Cityluxe shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cityluxe has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Cityluxe product is mistakenly listed at an incorrect price, Cityluxe reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cityluxe reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cityluxe shall issue a credit to your credit card account in the amount of the incorrect price.


Colour/Image Disclaimer
Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.

Cityluxe will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Cityluxe you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of 'White' and different degrees of shininess.


Stock Status
In Stock: Orders usually leave our office within 1-3 working days, additional 3-5 working days for items that requires personalisation. In the event Cityluxe go out of stock at short notice or won’t have enough to cover your order, you can either replace with other same value product or request refund for that particular product. If you urgently need an item it’s always best to confirm stock by contacting us via email.

Pre Order: Orders that cannot be shipped right away but can be shipped in a future date. The shipping date will be displayed on product pages.


Rewards Program 

1. Any detection of fraudulent use of the Cityluxe Rewards Program will lead to invalidation of any points awarded to the user account. 

2. Multiple account creation for the same person is not allowed. Cityluxe reserves to right to ask for verification of authenticity of accounts created with further personal information details.

Cityluxe reserves all rights to withdraw or discontinue this Rewards Program at any time without any prior notice. 

Referral Program

For the Referrer

1. The referrals will receive the referral reward in the form of Cityluxe coupon code.

2. The coupon code will be issued to the referrer's via email automatically, after friends referred used the referrer's code to make their first purchase at Cityluxe

3. Coupon code awarded cannot be exchanged for cash or other incentives.

4. Coupon code earned are still subject to expiry.

5. If a new user has referral codes from multiple Cityluxe users, coupon code will only be credited to the single account tied to the referral link used by the new user at checkout.

6. Self-referrals are not allowed. Any self-referrals detected would lead to invalidation of rewards points and the associated account will be deleted, and result in user being banned.

For Friends Referred

1. Only new users on Cityluxe, who have never create an account, are eligible to use the Referral Link.

2. The code is limited to one usage per user and can only be used on the first purchase.

3. Referral code cannot be used together with any other voucher code or promotion

4. The referral code is still subject to other conditions such as the code's minimum spend and expiry.

5. Cityluxe reserves the right to disallow accounts from using the referral code, if we notice any activity that we believe is fraudulent.

Cityluxe reserves all rights to withdraw or discontinue this Referral Program at any time without any prior notice.


Termination of Terms & Conditions
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Cityluxe without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Cityluxe may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Cityluxe.


Your use of this site shall be governed in all respects by the laws of Singapore for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Cityluxe products) shall be in Singapore. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Cityluxe products) must be commenced within one (1) year after the claim or cause of action arises. Cityluxe’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Cityluxe may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Cityluxe or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Cityluxe does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Cityluxe is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Cityluxe reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Cityluxe in its sole discretion.


You agree to indemnify, defend, and hold harmless Cityluxe, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Cityluxe may link to sites operated by third parties. However, even if the third party is affiliated with Cityluxe, Cityluxe has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Cityluxe. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Cityluxe seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).